MyMathLab FAQ

What is the course code for my class?

The course code can usually  be found on your syllabus.  Otherwise, contact your professor.

What's the difference between the access code and the course code?

The access code is the code that you purchase.   The course code is the code that is on your syllabus.  It gives you access to your professor's section on myMathLab.

Are the myMathLab homework assignments optional?

No, they are part of your grade for this course.

Are the myMathLab sample tests optional?

Yes, they are not graded and are not included in your grade.

Where do I find the homework assignment?

Once you have logged onto your account, click on "Do Homework."

When is the homework due?

The due dates (and times) and given on the "Do Homework" page.

I forgot my password.  Can you give it to me?

I am sorry, but I don't have that information. Click on the link on the login page that says "forgot your login name/password?."

Where can I get technical support?

I can't get my computer to work at home. Can you tell me what's wrong?

That's a tough one. It could be many things.  Have you installed all the plugins? (Click on MathLab installation wizard on the welcome page.)  Have you turned your popup blocker off?  Is your firewall interfering?

Where can I work on MyMathLab at IVCC?

The computers in CRC-D have the necessary plugins.  ITS is adding the plugins to other computers on campus as time permits.

Where do I find the student solution manual on MyMathLab?

Click on "Chapter contents", then "tools for success".  Please note that your section of myMathLab may not have the solution manual available.

I have a MyMathLab account from last semester. Can I use that again?

If you are enrolling in a course with a different book, then yes, but you still need to buy a new MyMathLab access code.  You can buy one at the bookstore or online at If you have a myMathLab account using the same book as this course,  you don't have to buy a new access code.  You can find more information here.

How do I get to the MyMathLab tutoring center?

Click on "ebook."  Near the top of the page, there is a link that says "Tutoring Center."

Is there a tutorial on how to enter answers in MyMathLab?

Yes, click on "Chapter Contents."  Near the top of the page, click on the link that says "How do I enter answers?"

I answered the question correctly, but the computer says it's wrong. Why?

Remember that a computer is programmed to recognize answers in specific forms. Did you use the correct number of digits after the decimal point?  Did you round off correctly?  Did you use correct notation?  Study the form of the correct answer.  Click on "Similar Problem"  to get another try.

Is there an electronic version of the textbook available through MyMathLab?

Yes.  From the welcome page, click on "ebook.", scroll down and click on the chapter you wish to view, click on the section you wish to view, and then finally either click on "multimedia textbook section" or "multimedia textbook exercise set." 

Are there any videos on MyMathLab?

For most textbooks, the answer is yes. First click on "Chapter Contents". Then click on the chapter you are reviewing, followed by the section you want.  You should be able to then find videos to view. For some books, the videos may be on the chapter page

If I don't finish my homework assignment, can I login at another time and finish it?

Definitely!  As long as the due date has not passed, you can finish the homework assignment. MyMathLab will remember which problems you have completed.  You can pick up where you left off.  You can also redo the problems you got incorrect.  Click on "Similar Problem" and you will receive another one to try. With homework, there is no limit to the number of times you can request a new problem to try as long as the due date has not passed.

Can I review an assignment after the due date?

Yes, as long as your professor has enabled that feature and you have a score for that assignment.  Click on "grade book." Click on "Entire Course to Date" to see all the assignments that you completed.  Click on "Review" and the problems will appear as they did when you worked on the assignment for a grade.  Click on "similar problem" to complete another example.

Can I print an assignment?

Yes, if your professor has enabled that feature.  If you have completed an assignment, review it as explained in the previous question.  You should see an option that says "print."  Follow the prompts.  You may also have the option to print an assignment while you were working on it for a grade. Remember though, that your answers must be completed online in order for your score to be recorded.

How do I change my email address in MyMathLab?

Log into MyMathLab  (course compass) as usual. When you get to the courses page, click on "my account" near the top right corner of the screen.  A new window should open up.  You will be prompted for your password again.  After you enter your password, you will be at a screen that will allow you to change your account information, including your email address.