| Human Services 1201 – 01 | Tuesday/Thursday |
| Counseling Methods and Interviewing Techniques | 11:00 a.m. – 12:15 p.m. |
| Spring, 2013 | Room B-313 |
| Course Syllabus |
| Professor | Office Hours |
| Jean Batson-Turner | M/W: 9:15 a.m. – 11:15 a.m. |
| Office: B-324 |
TR: 9:00 a.m. – 9:30 a.m. |
| Phone: 815-224-0268 | T: 5:30 p.m. – 6:00 p.m. Ottawa Center |
| E-mail: jean_batsonturner@ivcc.edu |
(and by appointment) |
I.
Course Description (from college catalog)
This course provides an orientation to communication strategies and skills necessary to establish collaborative relationships with diverse client populations. Various theoretical models will be reviewed, including behavioral, cognitive-behavioral, human relations, ecological, and current theories and perspectives useful for intervention and counseling. Students will have opportunities to begin developing skills in active listening, intake interviewing, crisis intervention, establishing rapport with clients, and supportive individual counseling. The significance of participant empowerment will be emphasized as the student learns empathic communication skills.
GENERAL EDUCATION GOALS:
The purpose of general education at IVCC is to enhance students’ abilities to
think and act responsibly as citizens in a changing world.
Specific General Education goals that are included in this course are:
1)
To apply analytical and problem solving skills to
personal, social and professional issues and situations.
2)
To communicate orally and in writing, socially and
interpersonally.
3)
To develop an awareness of the contributions made to
civilization by the diverse cultures of the world, including those within our
own society.
5)
To work and study effectively both individually and
in collaboration with others.
6) To understand what it means to act ethically and responsibly as an individual in one’s career and as a member of society.
II.
Expected Student Outcomes
Upon
successful completion of Human Services 1201, students will be able to:
1)
Demonstrate understanding of
the human relations counseling model.
2)
Evaluate characteristics of
effective helpers and skills essential for effective intervention.
3)
Demonstrate beginning
proficiency in active listening skills using verbal and nonverbal cues in order
to obtain information.
4)
Demonstrate beginning
proficiency in verbal response skills needed for genuine and empathic
relationships with others.
5)
Identify and discuss
conditions affecting the building of a counseling relationship.
6)
Evaluate the benefits of
various helping theories and intervention techniques.
7)
Develop an intervention plan
for diverse client situations.
8)
Identify and evaluate values
and ethical considerations affecting the helping process.
III.
Class Policies and Procedures
Attendance Policy and Class Participation
It is
expected that students will attend class regularly and arrive on time.
Missed chapter quizzes and in-class exercises
cannot be made up.
All students are encouraged to participate in class discussion,
contributing to a diverse analysis and discussion of social problems and human
experiences. Guidelines for diverse
dialogue will be determined collaboratively.
There will be a variety of classroom opportunities for meaningful
reflection and exchange of ideas.
The instructor is committed to fostering a safe environment for learning and
skills development, so always feel free to ask questions, offer comments and
suggestions, and share your thoughts.
To achieve the goal of a safe, effective learning environment, emphasis
will be placed on the emulation of IVCC’s core values: responsibility, caring,
honesty, fairness, and respect. Due
to the importance of attendance, penalties will be assessed for each absence.
There are no excused absences according to college policy.
Withdrawal
Effective Summer 2011, students will have the ability to
initiate a withdrawal from classes.
By completing the form in the Records Office or at
www.ivcc.edu/withdraw, the student is
authorizing IVCC to remove him/her from the course.
Entering the student ID number serves as the
student’s electronic signature.
IVCC has the right to rescind a withdrawal in cases
of academic dishonesty or at the instructor’s discretion.
Students should be aware of the impact of a withdrawal on full-time status for insurance purposes and for financial aid. It is highly recommended that students meet with their instructor or with a counselor before withdrawing from a class to discuss if a withdrawal is the best course of action for that particular student. Last day for withdrawal is April 11, 2013.
Withdrawal from a course can affect financial aid. Students who receive financial aid should see an advisor in the Financial Aid Office before withdrawing from a course.
Student Success and Career Exploration
If students demonstrate a genuine desire to learn and to succeed in this course, they can achieve academic success and acquire critical skills for human service practice. Student learning will be enhanced by reading of the text, timely completion of assignments, a willingness to share insights and experiences, and thoughtful reflection on the goals and practices of the human service profession. Students will have structured opportunities to consider the benefits of human services as a profession. Please don’t hesitate to ask for additional assistance to help you succeed in this course. Also, keep in mind that IVCC has a variety of assessment and support services to assist with academic achievement and career planning.
Plagiarism
Plagiarism is the use of another person’s ideas, information, or exact words
without properly acknowledging the source in accordance with a standard system
of documentation. Plagiarism often
occurs when students use someone else’s work and submit it as their own.
Plagiarism is a serious offense.
Anything a student turns in that contains plagiarism will result in the
grade of Zero (0) for that assignment.
Refer to IVCC’s “Student Code of Conduct” for the college’s statement of
policy concerning plagiarism.
Alternative Seat Time
This
course may provide options for alternative seat time, including opportunities to
participate in class-related seminars, experiential learning activities, and
library sessions for completion of assigned projects.
Alternative seat time activities will be limited and will require
agreement by all class members.
Special Support Services
In an effort to create a classroom environment that maximizes the success of all
students, I encourage you to make me aware of any barriers that may inhibit your
learning. Feel free to speak to me
at any time about concerns or questions you may have about assignments,
activities, or assessments. The
college provides several support services for students who have barriers to
learning. They include, but are not
limited to: Disability Services Office, Writing Center/Peer Tutoring,
The Basic Computer
Skills Inventory is free to students and will assess their computer concepts,
file management, word processing, Internet, email, PowerPoint and keyboarding
skills utilizing hands-on exercises and objective questions.
If a student is unsure about his/her computer skill level, you are
encouraged to contact the Assessment Center and make an appointment to complete
the inventory.
The IVCC
Writing Center offers free, unlimited, one-on-one tutoring for students in any
class at any stage of their writing process.
The Writing Center staff, which includes faculty and student tutors, is
happy to assist students in understanding assignments, brainstorming topics,
organizing and developing ideas, and revising and editing drafts.
Our Quick Query service provides help with basic writing questions via
email. The Writing Center also has
handouts on grammar and style, writing reference materials, and documentation
manuals available in the Center and in the Stylebook (http://www.ivcc.edu/stylebook).
The schedule, appointment availability, and Quick Query instructions can
be found by visiting the Web site (http://www.ivcc.edu/writingcenter),
calling the Learning Commons at 815-224-0318, or stopping by the Writing Center
in the Learning Commons.
Electronic Devices
There will be no use of any electronic devices by students in the classroom except by permission of the instructor. Do not “text message” while in class or play games on your phone; this will result in your class participation grade being lowered.
IV.
Required Text
Effective Helping: Interviewing and Counseling Techniques.
Barbara F. Okum & Ricki E. Kantrowitz.
Seventh Edition, Thomson/Brooks/Cole.
2008.
V.
Course Requirements and Methods of Evaluation
Response Journal:
Students will keep a reflection journal for the semester, recording 2 – 4
entries per week. In addition to
personal insights and summaries, students will complete assigned journal
entries, which will include critical responses to experiential exercises.
Journal entries may be typed or NEATLY HAND WRITTEN and must be kept
separately from class notes and general “To-Do” lists.
Journals will be submitted in a clean notebook/folder.
Penalties will be assessed for late journals.
Sloppy work will not be accepted.
Chapter Exercises:
In-class role-playing and application exercises will be assigned to enhance student competency in interviewing and counseling. In addition, a library research assignment will be utilized for in-class student presentations. Library instruction will be provided and students are required to utilize recommend sources.
Theoretical Research Project/Service-Learning Project:
Students will select a research topic from the list below and develop a
comprehensive analysis of one of the theoretical models of human behavior.
This analysis should be a minimum of 7 – 8 typed pages and include a
thorough discussion of the theory’s implications for helpers.
Students will cite a minimum of five sources, including primary sources
that summarize the perspective of the counseling model.
Y
Psychodynamic Theory
Y
Phenomenological Theory
Y
Behavioral Theory
Y
Cognitive and
Cognitive-Behavioral Theories
Y
Constructivism
Y
Feminist Therapies
Y
Multimodal Theory and
Therapy
Y
Ecological Systems
Perspective
Students will present preliminary research findings in an informal oral
presentation when the material is covered in class.
Service-Learning Option:
Instead
of completing the small group project, students may complete a Service-Learning
project at one of 4 – 5 selected area agencies. Agency
orientation sessions will be held during a class session, at which time
interested students will schedule interviews with designated agency staff.
Guidelines and enrollment forms will be available at this class session.
Students will be expected to attend agency orientation sessions, complete
15 – 25 hours of service during the semester, as well as complete reflection
assignments that link the Service-Learning experiences to course content.
Academic credit for Service-Learning will be given upon completion of the
required hours at the agency and completion of a reflection journal or essay.
Note: participation in service
learning projects requires full participation in class!
To earn academic credit for
Service-Learning, signed enrollment forms must be returned to the instructor
before or not later than February 15, 2012.
Final Exam
The final exam will be a take-home application essay which will summarize a plan for helpful intervention. Additional guidelines will be given. A student oral presentation is required on the scheduled final exam day.
Bonus points:
Students can earn up to 20 extra-credit bonus points.
Extra credit activities include volunteer work, special topics readings,
workshops, etc.
Evaluation
Final
course grades will be determined as follows:
In-Class Exercises
100 points 25%
Response Journal
100 points 25%
Research Project/Service-Learning
100 points 25%
Final
Exam Essay
100 points 25%
The
student’s final grade will be determined by adding the total points and dividing
by four. Points for lack of
attendance will be deducted from the total points earned prior to division by
four.
The
grading for this course will follow the grading scale:
A =
100-90; B = 89-80; C = 79-70; D = 69-60; F = 59-0.
VI.
Tentative Schedule of Assignments
Week 1
1/15 – 1/17
Introduction
Week 2
1/21
Martin Luther King Holiday College Closed
1/22 – 1/24
Chapter 1
Introduction
Week 3
1/29 – 1/31
Chapter 2 The Helping
Relationship
Week 4
25 - 2/7
Chapter 3
Communication Skills
Week 5
2/12 - 2/14
Chapter 3
(continued)
2/15
Service-Learning Enrollment Forms Due
Week 6
2/19 – 2/21
Chapter 4 Stage 1:
Building the Relationship and Establishing
Journals Due far Review
Week 7
2/26 – 2/28
Chapter 5 Helping
Theory
Chapter 6 Current
Theoretical Perspectives
Orientation to Library Research
Week 8
3/5 3/7
Student Projects
3/8
Grading Day – No Classes
Week 9
3/11 - 3/15 Spring Break
Week 10
3/19 – 3/21
Student Reports
Week 11
3/26 – 3/28 Student Reports
Week 12
4/2 - 4/4 Summary of Theoretical Perspectives
Experiential Exercises
Week 13
4/9 – 4/11
Chapter 7 Introduction
to Strategies
Week 14
4/16 – 4/18
Chapter 8 Stage 2:
Applying Strategies
Week 15
4/23 – 4/25
Chapter 9 Crisis Theory
and Intervention
Week 16
4/30 - 5/2
Chapter 10 Issues Affecting
Helping
Service-Learning Time Sheets Due
Journals Due
Week 17
5/9
Final Exam Essays Due
Guiding Principles for Critical Learning
Instructor: Jean Batson~Turner
1.
Have an open
mind. Be willing to question and challenge old assumptions that no longer work.
Keep in mind that any idea or belief worth keeping will withstand the scrutiny
of critical evaluation.
2.
As much as
possible, avoid a defensive posture. When you find yourself passionately
defending the status quo ask yourself:
What do I gain from having things remain as they are?
and
Why am I afraid of change?
3.
Consider learning
as a life-long process that can be an exciting challenge rather than a required
endurance test.
4.
Practice
listening to and comprehending perspectives different from your own.
Sociological learning gives us an arena for diverse dialogue and cooperative
problem solving.
5.
Work to recognize
patterns of behavior in your social life; notice how one event affects another.
6.
Start to notice
and name social factors and realities that influence your personal decisions.
7.
Be prepared to
share your social experiences and state your opinions when relevant to classroom
discussion.
8.
Work at
sharpening your skills for survival in a complex, changing society. Do not let
fear or apathy keep you from envisioning and creating better ways of living and
relating in our world. In
collaboration with other social citizens, strive to keep hope alive.