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Course Outline

Service Management.....ATO 1270

1 Credit........Fall 2010

Art Koudelka
122 Automotive Building
Phone: 224-0220
Fax: 224-0492
E-Mail:  Art_Koudelka@ivcc.edu

M     7:30 - 8:00 & 5:30 - 6:00
T      7:30 - 8:00 & 9:00 - 11:00
W     8:00 - 10:00 & 5:30 - 6:00
Th     7:30 - 8:00 & 2:00 - 2:30
F       7:30 - 8:00

Class Meets:

Tuesdays 8:00 - 8:50 a.m.

This class deals with management principles as they relate to the automotive service industry. Topics covered include: resume writing, job interviewing, formation of a business, hiring and firing personnel, small business bookkeeping, job estimating, profitability, insurance, EPA and OSHA regulations, and computer management systems.

Every time the student is late for a classroom session, 10 points will be deducted from the students total possible points. No Exceptions!

50% of your grade will be from classroom assignments
40% of your grade will be from quizzes
10% of your grade will be from the instructor=s subjective evaluation

There will be three announced quizzes worth a total of 100 points. Make-up quizzes must be done within one week of your absence during the instructor=s office hours. If not, zero points will be marked down for your score.

Week 1 (8-24-10)    Introduction & Resume Writing

Week 2 (8-31-10)    Assignment Due: Rough Draft of Resume
                                 Writing a Cover Letter

Week 3 (9-07-10)    Guest Speaker:  Sharon Barthelemy
                                   (Job Interviewing)

Week 4 (9-14-10)    Assignment Due: Rough Draft of Cover Letter
                                  Methods of Technician Payment

Week 5 (9-21-10)    Methods of Technician Payment Con't.
                                  Measuring Technician Productivity
                                  Measuring Shop Productivity

Week 6 (9-28-10)     Assignment Due: Final Draft of Resume
                                   Increasing Shop Productivity
                                   Technician Effiency

Week 7 (10-05-10)    Assignment Due: Final Draft of Cover Letter
                                   Quiz #1

Week 8 (10-12-10)    Guest Speaker: Bev Malooley
                                     (Writing a Business Plan) 

Week 9 (10-19-10)    Parts Profit & Profit Margin
                                   Mark-Up Percentage
                                   Gross Profit Margin

Week 10 (10-26-10)    Charging for Diagnostic Time
                                      Customer Perception

Week 11 (11-02-10)    Guest Speaker:  Independent Repair Shop Owner
                                   

Week 12 (11-09-10)    Quiz #2
                                      Shop Policies
                                      Leadership
                                      Service Writing

Week 13 (11-16-10)    Guest Speaker:  Dealership Service Manager

Week 14 (11-23-10)     Insurance

Week 15 (11-30-10)     OSHA Regulations
                                       EPA Regulations
                                       Hazardous Chemicals
                              
Week 16 (12-07-14)     Workman's Compensation
                                      

Week 17 (12-14-10)     Quiz#3     
                                  

Disability Statement:
If you are a student with a documented cognitive, physical or psychiatric disability you may be eligible for academic support services such as extended test time, texts on disc, notetaking services, etc...  If you are interested in learning if you can receive these academic support services, please contact either Tina Hardy (tina_hardy@ivcc.edu, or 224-0284) or Judy Mika (224-0350), or stop by the Disability Services Office in B-204. 

Financial Aid Statement:
Withdrawal from a course can affect financial aid.  Students who receive financial aid should see an advisor in the Financial Aid Office before withdrawing from a course.