Service Management.....ATO 1270
1 Credit........Fall 2010
122 Automotive Building
M 7:30 - 8:00 & 5:30 - 6:00
T 7:30 - 8:00 & 9:00 - 11:00
W 8:00 - 10:00 & 5:30 - 6:00
Th 7:30 - 8:00 & 2:00 - 2:30
F 7:30 - 8:00
Tuesdays 8:00 - 8:50 a.m.
This class deals with management principles as they relate to the automotive service industry. Topics covered include: resume writing, job interviewing, formation of a business, hiring and firing personnel, small business bookkeeping, job estimating, profitability, insurance, EPA and OSHA regulations, and computer management systems.
Every time the student is late for a classroom session, 10 points will be deducted from the students total possible points. No Exceptions!
50% of your grade will be from classroom assignments
40% of your grade will be from quizzes
10% of your grade will be from the instructor=s subjective evaluation
There will be three announced quizzes worth a total of 100
points. Make-up quizzes must be done within one week of your absence during the
instructor=s office hours. If not,
zero points will be marked down for your score.
Week 1 (8-24-10) Introduction & Resume Writing
Week 2 (8-31-10) Assignment Due: Rough
Draft of Resume
Writing a Cover Letter
Week 3 (9-07-10) Guest Speaker: Sharon Barthelemy
Week 4 (9-14-10) Assignment Due: Rough
Draft of Cover Letter
Methods of Technician Payment
Week 5 (9-21-10) Methods of Technician Payment Con't.
Measuring Technician Productivity
Measuring Shop Productivity
Week 6 (9-28-10) Assignment Due:
Final Draft of Resume
Increasing Shop Productivity
Week 7 (10-05-10) Assignment Due:
Final Draft of Cover Letter
Week 8 (10-12-10) Guest Speaker: Bev Malooley
(Writing a Business Plan)
Week 9 (10-19-10) Parts Profit & Profit Margin
Gross Profit Margin
Week 10 (10-26-10) Charging for Diagnostic Time
Week 11 (11-02-10) Guest Speaker:
Independent Repair Shop Owner
Week 12 (11-09-10) Quiz #2
Week 13 (11-16-10) Guest Speaker: Dealership Service Manager
Week 14 (11-23-10) Insurance
Week 15 (11-30-10) OSHA Regulations
Week 16 (12-07-14) Workman's Compensation
Week 17 (12-14-10) Quiz#3
If you are a student with a documented cognitive, physical or psychiatric disability you may be eligible for academic support services such as extended test time, texts on disc, notetaking services, etc... If you are interested in learning if you can receive these academic support services, please contact either Tina Hardy (email@example.com, or 224-0284) or Judy Mika (224-0350), or stop by the Disability Services Office in B-204.
Financial Aid Statement:
Withdrawal from a course can affect financial aid. Students who receive financial aid should see an advisor in the Financial Aid Office before withdrawing from a course.